Managed services, end to end

Everything required to run a healthy, secure network — monitoring, support, infrastructure management, security, and reporting — under one predictable engagement.

Core services

📡

24/7 Network Monitoring & NOC

Continuous, proactive monitoring of your entire network estate.

  • Switches, wireless, routers, firewalls, and internet circuits
  • Automated outage detection, root-cause diagnosis, and escalation
  • Availability and performance tracking with real alerting — not noise
  • Multi-vendor: Cisco/Meraki, Aruba/HPE, Juniper/Mist, Ubiquiti, Fortinet
🎧

Support Desk

One number, one inbox — a clear front door for every network issue.

  • Tier 1 through Tier 3 support with defined escalation paths
  • Ticketing with status visibility and follow-through to resolution
  • "Wi-Fi is slow" to "the site is down" — triage to fix
  • Plain-language communication for non-technical staff
🔧

Managed Network Infrastructure

Day-to-day care and feeding of the gear that runs your organization.

  • Configuration management, backups, and change control
  • Firmware and software lifecycle management
  • Moves, adds, and changes — VLANs, SSIDs, ports, policies
  • Network documentation and living topology maps
🛡

Managed Security

Security fundamentals handled continuously, not once a year.

  • Firewall management: rule reviews, policy changes, and hygiene
  • Security monitoring and alerting on network events
  • Vulnerability (CVE) and end-of-life/end-of-support tracking for every device
  • Secure configuration baselines and remediation of drift

Proactive Diagnostics & Remediation

Problems fixed before your users file a ticket.

  • Automated root-cause analysis when something breaks
  • Routine remediation performed under a change policy you approve
  • Recurring-issue detection — fix the pattern, not just the incident
📊

Reporting & Advisory

You always know where you stand and what to plan for.

  • Network posture assessments with a clear, scored report
  • Lifecycle planning: what's aging out and when to budget for it
  • Executive-ready reviews for boards, councils, and leadership

Built for how you buy

E-rate: K-12 schools & libraries

Managed internal broadband services — monitoring, management, and operation of the on-campus network — are eligible for E-rate Category 2 funding. We deliver managed services in a form that fits the program:

  • Managed monitoring and operation of eligible internal connections (switches, wireless, cabling infrastructure you own or we manage)
  • Services structured and documented for Category 2 budgets and audits
  • Experience with the competitive-bidding process — we respond to your Form 470 and respect program rules
  • Support coverage aligned to the school calendar and instructional hours

Private enterprise: small & mid-size companies

Most small companies can't justify a full-time network engineer — but they still run on their network. Novaratec becomes your network operations department:

  • 24/7 monitoring and support desk without 24/7 headcount
  • Managed firewall and security fundamentals to protect the business
  • Simple per-device pricing — predictable, scales with you
  • Vendor-neutral: we run what you have and advise on what to buy next

Large enterprise & multi-site organizations

For organizations with an internal IT team, Novaratec operates as a co-managed extension of it:

  • 24/7 NOC coverage without staffing an overnight shift
  • Tier-1/2 triage and routine remediation handled for you — clean escalation to your engineers with full diagnostic context
  • Fleet-wide lifecycle, vulnerability, and posture reporting across every site
  • Your tools and change processes respected; complete transparency into every action we take

How onboarding works

Discovery

We connect read-only to your environment — no network redesign, no downtime — and automatically map your devices and topology.

Baseline & report

You get an initial posture assessment: what's healthy, what's aging out, and what's at risk — often the most complete picture of the network you've ever had.

Managed operations

Monitoring, support desk, and security services go live. You choose how much we remediate automatically versus propose for approval.

Ready to see it on your network?

The discovery step is quick and non-disruptive — start there.

Get in touch